An AI receptionist that answers every call, day or night
Most businesses count the leads that arrive. Almost none count the ones that rang out at 7pm and called the next name on Google instead.
Why the phone is still the leak
- The call comes at 7pm. It rings out, nobody leaves a voicemail any more, and that lead is now someone else's client.
- Reception is with a client who is physically in the room. The right call to take is the one in front of them, so the phone loses.
- The enquiry did get answered, but nothing was written down, so nobody follows up and it dies quietly.
- You have no idea how many calls you miss, because a missed call leaves no record to count.
A real one, building itself.
Not a diagram of an idea. This is the shape of a system we have actually shipped for this service, assembling and then running a job.
Stop reading about it. Ask it something.
It opens full screen, because you should be able to see what the automation is doing while it talks to you.
A working AI receptionist for a sample clinic. It quotes from a real price list, checks a real diary, books you in, and refuses anything clinical. Watch the automation report what it is doing as it does it.
Six things, all of them yours.
Inbound answering
It picks up on the first ring, at 2am and on a Sunday. Handles availability, pricing and the same five questions your team answers every day.
Outbound callback
A new enquiry from a form or a portal triggers a call back within about a minute, while the person is still thinking about you.
Qualifying and routing
It asks the questions that decide whether this is worth your time, then routes accordingly instead of dropping every caller on the same person.
Booking, not just messages
The call ends with a real slot in your calendar and a contact in your CRM, not a note asking someone to follow up later.
Handover rules you set
You decide what it must never answer. It says so plainly and passes the call to a human with the context already attached.
Full transcripts
Every call recorded, transcribed and searchable. You find out what people actually ask, which is usually not what you assumed.
What we build this on.
Chosen per project, not per habit. If your team already runs something that works, we build on that instead.
Four steps, no surprises.
Numbers we actually see.
Typical ranges from our own builds, not industry averages. Yours will depend on your process.
Voice Agents, answered.
Does this replace my receptionist?
No, and we would not sell it that way. It takes the repetitive part: opening hours, prices, availability, rebooking chases, and the calls that arrive when nobody is there. Your front desk keeps the calls that need a person, and stops being interrupted by the ones that do not.
Will callers know they are talking to an AI?
Yes. It says so, because pretending otherwise is both a bad look and, in a growing number of places, a legal problem. In practice callers mind far less than owners expect, as long as it is fast, accurate, and hands over the moment it is out of its depth.
What happens when it does not know the answer?
It stops. We define the boundaries up front, and anything outside them triggers a warm transfer to a human, or a callback promise with an alert to your team if nobody is free. It is built never to guess, because a confident wrong answer on the phone costs more than a missed call.
What does it cost to run, on top of the build?
Voice carries real per-minute costs, unlike a text workflow. You pay Twilio for the number and the minutes and Vapi for the voice, and we size that against your actual call volume during the audit, so the running cost is on the table before you commit rather than after.
Can it call people, or only answer?
Both. Answering covers the calls you are missing; outbound covers the leads going cold. The outbound side is usually where the money is, because replying to a web enquiry in under a minute rather than the next morning changes who that person ends up buying from.
Find out what this is worth to you.
A 20-minute call where we map your process and tell you honestly what is worth automating first, and what is not worth touching.
What pairs with this.
AI Agents
We build AI agents that triage, draft, qualify and act inside your real systems, with tool access, guardrails and a human handoff that actually works.
Workflows
We design, build and host n8n and Make workflows that run your operations end to end, with error handling and alerting built in from the start.
Data Syncs
Keep your CRM, spreadsheets, database and billing in real-time agreement, with deduplication, conflict rules and an audit trail on every change.